Contact

Email us

This is the fastest way to reach us and it goes to a real person, not a ticket queue. We reply within one business day, Monday to Friday. Emails sent over the weekend are answered on Monday.

What to include

If you are writing about an existing order, include your order number and the email address you used at checkout. That lets us pull up your order immediately instead of going back and forth.

For a damaged or incorrect item, attach photographs of the item and its packaging. We can usually resolve it in a single reply.

What we can help with

Where your order is and when it will arrive
Starting a return or exchange
Damaged, faulty or incorrect items
Cancelling or changing an order before it ships
Dimensions, bulb type, wattage or finish on any product
Whether a piece will realistically arrive by a date you need

Before you order

If you are unsure whether an item suits your space, or you need it by a specific date, email us first. We would rather talk you out of the wrong purchase than process a return later.