Where we ship
Lumrae ships to the United States, Canada and Australia. We do not currently ship to other countries.
Shipping cost
Shipping is free on every order, to all three countries, with no minimum spend. There is no surcharge for larger or heavier fixtures.
Delivery time
Delivery estimates from the day you order:
- United States — 7 to 22 business days
- Canada — 10 to 25 business days
- Australia — 10 to 28 business days
The ranges are wide because they depend on the item and which warehouse it ships from. Some pieces dispatch from within the United States and arrive at the shorter end, while others ship from overseas and take longer.
Orders are processed within 1 to 3 business days, and the estimates above include that processing time.
We would rather tell you the real timeframe up front than quote a flattering one at checkout and leave you waiting. If you need an item by a particular date, email support@lumrae.store before ordering and we will tell you honestly whether it is realistic.
Customs, duties and import charges
Orders delivered to Canada and Australia may be subject to import duties, taxes or customs handling fees charged by your country, not by us. These are not included in the price you pay at checkout and are the responsibility of the recipient.
Charges vary by country and by the value of the order. Your local customs authority can tell you what to expect. Parcels refused at delivery because of unpaid import charges are treated as returns, and the cost of return shipping is deducted from any refund.
Orders within the United States are never subject to import charges.
Tracking
You will receive a shipping confirmation email with a tracking number once your order is dispatched. Tracking can take a few days to begin updating after it is issued, which is normal and does not mean the parcel is lost.
If your tracking has not updated in more than 10 business days, contact us at support@lumrae.store and we will look into it.
Split deliveries
If you order several items they may arrive separately and on different days, as they can ship from different warehouses. You will receive tracking for each parcel. You are never charged extra for this.
Delays outside our control
Customs processing, carrier backlogs, severe weather and public holidays can extend delivery beyond the estimates above. We will keep you informed if we learn of a delay affecting your order.
Incorrect addresses
Please check your shipping address carefully at checkout. If an order is returned to the sender because of an incorrect or incomplete address, we will contact you to arrange reshipment. Contact us immediately at support@lumrae.store if you spot a mistake, and we will correct it if the order has not yet been dispatched.