Returns and Refunds
We want the piece you chose to be right for the room. If it is not, you have 30 days from delivery to return it.
The 30 day window
You may request a return within 30 days of receiving your order. Items must be unused, undamaged, and returned in their original packaging with all fixings and accessories included. Fixtures that have been hardwired and installed cannot be returned unless they are faulty.
How to start a return
Email us with your order number and a short note on the reason for the return. We will reply with return instructions and the correct return address. Please do not send anything back before contacting us, as unannounced returns cannot be tracked to your order.
Return shipping
If the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping in full. For change of mind returns, the return shipping cost is the customer's responsibility.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank, it can take a further few days to appear on your statement.
Faulty or damaged items
If something arrives damaged or develops a fault, contact us with photographs and we will arrange a replacement or a full refund, including shipping, at no cost to you.
Exchanges
The fastest way to exchange a size or finish is to return the original item for a refund and place a new order for the one you want.
Cancellations
Orders can be cancelled free of charge at any point before dispatch. Once an order has shipped, it falls under the return process above.
Contact
Email us with your order number and we will respond within one business day.